Return Policy Indonesian Hand Woven Fabric

We gladly accept return from customers who purchase from our website www.etnustenun.com. We will process the return for your exchange, we do not offer refunds. Item must be in new and unused condition. Products with dirt or wear and discharged products will be returned to the customer without taking any action with additional shipping charges. The product must be in our current product line, posted on www.etnustenun.com. We are happy to receive returns and changes within 30 days from original invoice date. Your shipping cost will not be refunded and Etnustenun is not responsible for any lost packets in transit.

We provide exchange with the same model. Once we receive the item, we will send the replacement of the goods you request without incur additional charge. New items may still be subject to customs, taxes and brokerage fees.

In order for us to process the return of goods correctly, we request that the customer perform the following steps.

  1. Fill out the return form on our website
  2. Tell us why you are request return.
  3. Send your package via a traceable delivery method and be sure to get a copy of your shipping number.
  4. Send your package to the address below:
    Etnustenun
    Return Division
    Jl. Bakung, Tempek Gg IVA No. 9
    Kesiman Kertalangu, Tohpati
    Denpasar Timur, Bali Indonesia, 80237
  5. If the shipment of the goods is not delivered and returned to our address, then the package will be destroyed after 30 days.

The return warranty applies to defective materials and workmanship of the defective plant. Items not covered by our warranty include: general wear or water damage, and discounted products. Please note that Etnustenun offers an exchange but does not make any repairs and does not refund. The returned item will be evaluated for the cause of the damage, the refund will be processed in the order of its receipt. Evaluations can take 1 to 3 weeks.

 
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