Frequently Asked Questions of Indonesian Hand Woven Fabric

Yes, we do. We have a corporate/group sales program that provides products for corporate/group. Special pricing is based upon the quantity of products in the corporate/group order. To make a request regarding the corporate/group sales for our products, please send us an email to order@etnustenun.com. Please note, the minimum order of corporate/group sales is 10 pieces of the same model with minimum amount in total is US $ 1,500.
We accept mastercard, VISA and payment thru the virtual account we're provided. When using your credit card, please provide your credit card billing address. If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification.
Yes we do. For online shopping the tax already include in the price listed.
To protect the environment we're not using paper catalog. All the products are provide in our website.
Our products are manufactured by local sewer in Bali, Indonesia. The handwoven cloth are made traditionally by the weaving craftsmen in various tribes in Indonesia.
Your order will be canceled automatically if not make a payment within the specified time.
We Recommend a dry-washing to protect the quality of the handwoven. Do not store in a damp place to avoid the mold.
Our customer is responsible for all duties and taxes and brokerage fees. Duties and taxes and brokerage fees are not included in the shipping and handling fee we charge. Please check with your local agency for details on estimated fees.
Our customer can make return thru their personal account page.
In the event the return item is not in the stock, we will offer the replacement with other product who has the same price with the return item.

 
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